COUPONS CAN BE USED TO PURCHASE THE ITEMS ALL YEAR ROUND APART FROM DURING THE SALES.
COUPONS WILL NOT BE ACCEPTED ON SALE ITEMS.

All jewelry items are packaged in a box and in a protective padded envelope.

Please make sure that the address you have listed in Etsy is correct - this is the target address.
Packages returned to us, due to wrong address (or no claim) will be re-shipped with additional shipping costs.

If you change address before getting your shipping notice - please make sure to update us. If you change address after shipping notice, please make sure someone at the old address will pick up the package.
We cannot be responsible for lost packages due to address change.

If shipping is done to your work space, hotel or any other public location - Although we will do our best to assist, we cannot be responsible for any delay or lost packages

All items will be ship with a tracking number, by priority registered Air mail if available. If not-by ensured registered air mail

Estimated delivery time to Europe is 8- 28 days. For certain countries we can ship via priority registered mail, which may shorten the delivery time to 8-10 days. For more information contact me.

Processing time is specified within each listing.
Processing time will begin after the payment has been fully received.

Listed ship times are only estimates and not guaranteed, all highly depended on postal services/local customs

NOTE: According to Etsy's policy, buyers are responsible for all charges that are applied in their country when they are ordering from abroad. This includes VAT, customs, import taxes etc.

Custom or personalized orders can’t be returned because of the nature of these items.
However, if such an Item arrived damaged or defective, please contact me within 3 days of arrival and I will accept its return.

Your satisfaction is very important to us.
If any problem arises, please contact us and we will find a solution.
please do this BEFORE leaving a review.

Unless item arrived damaged - buyer is responsible for returning items in their original condition and all return shipping costs.

Return shipping costs will be paid also for free shipping items. A refund will be issued for the item cost less the standard shipping cost.

Return address if needed:
Noa Zohar
7 Liberman st
Tel Aviv 6424307
ISRAEL

Use a soft cloth for cleaning (cloth, especially designed for jewelry, can be purchased in every jewelry shop).

Silver jewelry can also be cleaned using tooth paste and a soft tooth brush.